FAQs

SAUNA

How hot does it get?

Our saunas can reach temperatures of around 60°C with nearly 100% humidity. The combination of heat and humidity makes it feel much hotter because sweat doesn’t evaporate easily, so your body struggles to cool down, making the sauna experience more intense and effective. 

How do I clean it?

Wipe the inside of the sauna with a cloth after use. Let it air out for 10-20 minutes before packing away. Our saunas are anti-bacterial and mold resistant but this will ensure a clean, safe environment.

Can I use it indoors & outdoors?

Yes, you can use the sauna indoors and outdoors. However, please note that it’s not weather or water-resistant. Avoid leaving it outside for extended periods in open elements to maintain its quality.

How long does it take to set up?

Setup takes approximately 10 minutes for one person, while take down requires about 5 minutes. After turning on, the sauna takes around 10 minutes to fully heat up for use.

How does it work?

Our Steam unit generates steam by heating water to a high temperature, creating vapor that is then fed into our 5-layered insulated sauna. This sauna design ensures 95% heat retention, maximizing the effectiveness of the steam and providing a comfortable sauna experience.

What are the specs?

Cabin Fabric: Premium Thickened Cotton Canvas With Waterproof Coating

Steamer Capacity: 3.5L

Pipe Frame: Thickened Stainless Steel Tube

Assembled Dimensions: 34.3"L × 34.3"W × 70.9"H

Product Weight: 9KG

Wattage: 2000W

Electrical Requirement: 110V (US) / 220V (EU)

Seat Load: 250KG

Comfortable for Body Type: Suitable For Different Body Shapes

Max. Time Setting: 95 Min

Temperature Setting: 9 Levels

Max. Room Temp: 140℉

Power Cable Length: 1.2M

ICE BATH

How long should I stay in ice bath once time?
How do I clean it?
What are the specs?
What should I be aware of before taking an ice bath?

WATER CHILLER

How much it will save on ice?

Assuming each ice bath session requires around 20lbs of ice on average, and with an average cost of $3 per 10lbs, we have calculated that at 5 ice baths per week, the chiller cost is made back in 3-5 months. Then you can also consider all the hassle saved from buying/making ice and the water filtration system built into the chiller saving you lots of water and time.

Does chiller water proof?

The chiller is water resistant, so it will not get damaged from humidity and weather. With that said, we do always recommend keeping it under a shaded spot/cover/shelter/overhanging roof to protect from bad weather and direct sunlight as these factors can negatively impact its performance & lifespan.

Security measures should also be taken such as bringing the chiller indoors if it's lightning or storming outside.

Important: Please do not cover it with anything like a cover while it's running as it needs to be able to get airflow so it can cool down, and always have at least 15 inches of space around the chiller.

Can I keep the chiller outside?

Yes, Our chiller is built to withstand all the elements, your water stays clean and cold, even in the hottest climates.

Do be cautious in freezing conditions, and follow the recommendations in the manual that comes with your chiller.

It is essential that your chiller is running 24/7 should the outside temperature drop below freezing, otherwise the chillers pipes and internal tank can get damaged. With consistent water flow this does not happen.

How cold can the chillers cool water?

Our chiller can chills water down to 3°C.

Does the chiller can connect with the ice bath tubs?

Yes. The chiller can easily be used with your ice bath tub or even any form of other ice bath. If you have the tub from us. You can simply connect the hose entering the water outlet & inlet. You can connect the chiller to any ice bath, bathtub, ice pod - you name it . The chiller comes with pump and filter, so you simply put both hoses from the chiller into any body of water to start cooling it.

How much it will save on ice?

Assuming each ice bath session requires around 20lbs of ice on average, and with an average cost of $3 per 10lbs, we have calculated that at 5 ice baths per week, the chiller cost is made back in 3-5 months. Then you can also consider all the hassle saved from buying/making ice and the water filtration system built into the chiller saving you lots of water and time.

SHIPPING

Do you ship internationally?
How long will it take to receive my order?
What should I do if my order was lost or stolen during delivery?

PAYMENT

Is my payment information safe with you?

Our site is encrypted and SSL secured and we will not share the payment information with any 3rd party.

The payment details will be saved under your personal information section due to security and privacy reasons, hence your payment information is in safe hands. We guarantee that our customers’ personal information will not be leaked

What forms of payment do you accept?

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express. Click here to learn the detail.

Do we have a warranty?

It comes with a full year warranty that covers all manufacturing faults. This warranty ensures peace of mind, protecting your investment and guaranteeing the quality and performance of your buying.

Do you offer Returns & Refunds service?

Yes we have Returns & Refunds service, please click here to check.