Discover more in our FAQ
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Shipping
Do you ship internationally?
Do you ship internationally?
Yes and we afford free shipping to 24 countries in USA, UK, CA, EU, AU, ASIA, click here to see the details.
How long will it take to receive my order?
How long will it take to receive my order?
We aim to handling and ship orders out within 1-3 days(72 hours) because of extremely high demand. Please be patient with us while we send you tracking details. shipping times above are working/business days. Orders placed on weekends will be processed on the next working day. Shipping time usually take 5-7 business days.
What should I do if my order was lost or stolen during delivery?
What should I do if my order was lost or stolen during delivery?
We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at service1@icedracon.club.
Payment
Is my payment information safe with you?
Is my payment information safe with you?
Our site is encrypted and SSL secured and we will not share the payment information with any 3rd party.
The payment details will be saved under your personal information section due to security and privacy reasons, hence your payment information is in safe hands. We guarantee that our customers’ personal information will not be leaked
What forms of payment do you accept?
What forms of payment do you accept?
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express. Click here to learn the detail.
Do we have a warranty?
Do we have a warranty?
It comes with a full year warranty that covers all manufacturing faults. This warranty ensures peace of mind, protecting your investment and guaranteeing the quality and performance of your buying.
Do you offer Returns & Refunds service?
Do you offer Returns & Refunds service?
Yes we have Returns & Refunds service, please click here to check.