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Shipping Policy

At Ice Dragon, we are committed to providing fast, reliable, and transparent delivery for every customer. This policy outlines everything you need to know about our shipping process—from warehouses and timelines to common issues and how we handle them.

Global Free Shipping

We proudly offer FREE tracked and insured shipping to the following countries:

United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong, Ireland, Italy, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Saudi Arabia, Singapore, United States.

If your country is not listed, please contact us. We’ll do our best to arrange a custom shipping solution.

All prices on our website are tax-inclusive. There are no additional VAT or customs fees for customers in supported countries.

Shipping Methods & Delivery Time

All orders are shipped with tracking and insurance. Estimated shipping times are listed below (in business days):

Region

Courier

Estimated Delivery Time

Cost

United States

FedEx

5–7 Business Days

FREE

United Kingdom

DPD

5–7 Business Days

FREE

Canada

FedEx

5–7 Business Days

FREE

European Union

DHL

5–7 Business Days

FREE

Australia

DHL

5–7 Business Days

FREE

Asia

DHL

5–7 Business Days

FREE

⚠️ Please note: shipping times may vary based on product availability, customs processing, carrier delays, or high-volume seasons.

Warehouse Locations

We ship from regional warehouses for fast and efficient delivery:

Region

Warehouse Address

USA (West Coast)

9935 Beverly Blvd Unit 3, Pico Rivera, CA 90660

United Kingdom

C/O Jupiter, Unit 1 Watling Street, Kingswood Lakeside, Cannock, Staffordshire, WS11 1SL, UK

Europe

C/O Montel-Allee 3, Nettetal, North Rhine-Westphalia, 41334, Germany

 

Order Processing Time

All orders require a 1–3 business day processing period before shipment. This is due to quality checks, packaging, and high order volume. Orders placed on weekends or holidays will be processed the next business day.

Tracking Your Order

Once your order is shipped, you’ll receive an email and/or text message (if provided) with your tracking number and link.

  • Please allow 1–3 business days for tracking information to appear.

  • You can also check your shipment status anytime via our tracking page.

Address Accuracy & Correction

  • It is the customer’s responsibility to ensure the shipping address is entered correctly during checkout.

  • If you notice an error, please contact us immediately at service1@icedragon.club.

  • If the order has not yet shipped, we will update it.

  • Once shipped, we cannot reroute or recall the package.

Returns & Refunds

If your item arrives damaged, we will cover the return shipping cost and provide a replacement or refund.

  • For all other returns:
  • You are responsible for return shipping costs.

  • Please do not return items to the original shipping address.

  • Contact us to confirm your return and receive the correct return address.

Lost or Stolen Packages

We are not responsible for packages marked as delivered by the courier but not received by the customer.

If this happens:

  1. Check with neighbors, building managers, or your local delivery office.

  2. Contact the shipping carrier with your tracking number.

  3. If unresolved, email us at service1@icedragon.club. We will assist you in filing your claim and resolving the issue.

Common Shipping Issues & Solutions

Issue

Possible Cause

Solution

Delivery Delayed

Carrier delay, customs, weather, peak season

Wait 1–3 extra days. Contact us if further delayed.

No Tracking Updates

Carrier hasn't scanned the package

Wait 1–3 business days. If still no update, contact us.

Marked Delivered but Not Received

Package misplaced or stolen

Check your area and delivery office, then contact us and the carrier.

Wrong Address Provided

Customer error during checkout

Contact us immediately. If shipped, we cannot reroute.

Returned to Sender

Failed delivery or invalid address

We will contact you to re-ship (fees may apply).

Customs Delay

Random inspection

Usually clears within a few days. Contact us if it holds longer.

 

If you have any questions about your order or shipping status, don’t hesitate to reach out to us at service1@icedragon.club — we’re always happy to help!