Shipping Policy
At Ice Dragon, we are committed to providing fast, reliable, and transparent delivery for every customer. This policy outlines everything you need to know about our shipping process—from warehouses and timelines to common issues and how we handle them.
Global Free Shipping
We proudly offer FREE tracked and insured shipping to the following countries:
United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong, Ireland, Italy, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Saudi Arabia, Singapore, United States.
If your country is not listed, please contact us. We’ll do our best to arrange a custom shipping solution.
All prices on our website are tax-inclusive. There are no additional VAT or customs fees for customers in supported countries.
Shipping Methods & Delivery Time
All orders are shipped with tracking and insurance. Estimated shipping times are listed below (in business days):
Region |
Courier |
Estimated Delivery Time |
Cost |
United States |
FedEx |
5–7 Business Days |
FREE |
United Kingdom |
DPD |
5–7 Business Days |
FREE |
Canada |
FedEx |
5–7 Business Days |
FREE |
European Union |
DHL |
5–7 Business Days |
FREE |
Australia |
DHL |
5–7 Business Days |
FREE |
Asia |
DHL |
5–7 Business Days |
FREE |
⚠️ Please note: shipping times may vary based on product availability, customs processing, carrier delays, or high-volume seasons.
Warehouse Locations
We ship from regional warehouses for fast and efficient delivery:
Region |
Warehouse Address |
USA (West Coast) |
9935 Beverly Blvd Unit 3, Pico Rivera, CA 90660 |
United Kingdom |
C/O Jupiter, Unit 1 Watling Street, Kingswood Lakeside, Cannock, Staffordshire, WS11 1SL, UK |
Europe |
C/O Montel-Allee 3, Nettetal, North Rhine-Westphalia, 41334, Germany |
Order Processing Time
All orders require a 1–3 business day processing period before shipment. This is due to quality checks, packaging, and high order volume. Orders placed on weekends or holidays will be processed the next business day.
Tracking Your Order
Once your order is shipped, you’ll receive an email and/or text message (if provided) with your tracking number and link.
-
Please allow 1–3 business days for tracking information to appear.
- You can also check your shipment status anytime via our tracking page.
Address Accuracy & Correction
- It is the customer’s responsibility to ensure the shipping address is entered correctly during checkout.
- If you notice an error, please contact us immediately at service1@icedragon.club.
- If the order has not yet shipped, we will update it.
- Once shipped, we cannot reroute or recall the package.
Returns & Refunds
If your item arrives damaged, we will cover the return shipping cost and provide a replacement or refund.
- For all other returns:
- You are responsible for return shipping costs.
-
Please do not return items to the original shipping address.
-
Contact us to confirm your return and receive the correct return address.
Lost or Stolen Packages
We are not responsible for packages marked as delivered by the courier but not received by the customer.
If this happens:
-
Check with neighbors, building managers, or your local delivery office.
- Contact the shipping carrier with your tracking number.
- If unresolved, email us at service1@icedragon.club. We will assist you in filing your claim and resolving the issue.
Common Shipping Issues & Solutions
Issue |
Possible Cause |
Solution |
Delivery Delayed |
Carrier delay, customs, weather, peak season |
Wait 1–3 extra days. Contact us if further delayed. |
No Tracking Updates |
Carrier hasn't scanned the package |
Wait 1–3 business days. If still no update, contact us. |
Marked Delivered but Not Received |
Package misplaced or stolen |
Check your area and delivery office, then contact us and the carrier. |
Wrong Address Provided |
Customer error during checkout |
Contact us immediately. If shipped, we cannot reroute. |
Returned to Sender |
Failed delivery or invalid address |
We will contact you to re-ship (fees may apply). |
Customs Delay |
Random inspection |
Usually clears within a few days. Contact us if it holds longer. |
If you have any questions about your order or shipping status, don’t hesitate to reach out to us at service1@icedragon.club — we’re always happy to help!